Refund policy

Return Window

You have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, items must be unworn, unused, with original tags attached, and in their original packaging. Items that show signs of wear, washing, or alteration will not be accepted.

How to Start a Return

Email us at info@conquerormade.com with your order number and reason for return. We will respond with our return address and step-by-step instructions. Do not send items back without contacting us first — unrequested returns will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping. You may use any carrier of your choice. We strongly recommend a trackable shipping method — we are not responsible for return packages that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@conquerormade.com.

Defective or Wrong Items

If you receive a defective, damaged, or incorrect item, contact us immediately at info@conquerormade.com with your order number and photos. We will make it right at no cost to you.

Exchanges

We do not process direct exchanges. To get a different size or item, return your original purchase and place a new order once the return is accepted.

Non-Returnable Items

The following cannot be returned: sale items, gift cards, and any items marked as final sale at the time of purchase.